Zlago's Support CenterFirst Time Fix - Helping our customers and partners to resolve any issues quickly and simply is one of our key goals. Our support teams are available 24x7 to answer your questions and solve your problems. We aim to solve 95% of customer issues with our first response. Personal TouchAs a Zlago customer, you will be assigned one of our support teams and all of your contact with us will be handled by the same small group of skilled engineers. This means that we can build a better understanding of your business requirements, effectively becoming part of your team. Online ResourcesWe are always adding new material to our library of tutorials and articles. As a Zlago customer, you have full access to the following resources and more:KnowledgebaseA searcheable collection of questions and answers - a good place to start looking for guidanceDownloadsDetailed guides to using Zlago's servicesTroubleshooterWizards to help you carry out common tasksSubmit a TicketIf our many online resources aren't helping you with your issues, then you can submit a ticket to our online and automated ticketing system. This helps categorize your problem and direct it to the best support expert - allowing us to address your issues faster. Our support team works 24x7, and is also available by phone call.TeamWe recognize the importance of good customer support. Our support teams operate around the clock, and your questions and problems will always be handled by the same team - encouraging continuity of support and a greater understanding of your business and its needs. Our support 'pods' replace the standard 1st, 2nd and 3rd line support model with small, highly skilled operational teams. This encourages knowledge sharing, transfer of skills and a fast resolution of issues. Each team has a fixed number of customers to look after and they are rewarded for keeping happy customers!
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